Grievance Redressal and Contact

 

1. Introduction

PlotViw Loans aims to provide clear communication and professional assistance to individuals and businesses seeking loans, funding, investments or business partnerships.

If you have a complaint, concern or question about our services, website, communication, commission or handling of your information, you may contact us using the details provided on this page.

We will review complaints relating to our own services and take reasonable steps to address them in accordance with applicable law.

2. Types of Complaints We Can Review

You may contact PlotViw Loans regarding matters such as:

  • Difficulties submitting a funding requirement through our website.
  • Concerns about our communication or intermediary services.
  • Questions or disputes regarding our agreed commission.
  • Concerns about the handling or sharing of your personal information.
  • Requests for correction of information you have provided.
  • Concerns about the conduct of our representatives, where applicable.
  • Other issues directly related to PlotViw Loans and its services.

If your complaint concerns an independent lender, investor, funding company or other service provider, we may help direct you to the appropriate contact where possible. However, we cannot make decisions on behalf of independent third parties.

3. How to Submit a Complaint

You can submit your complaint through our official email address, phone number or WhatsApp contact.

Please include the following information where relevant:

  • Your full name.
  • Your phone number or email address.
  • A brief description of your complaint.
  • The date of the enquiry or transaction, if applicable.
  • Relevant reference numbers, payment details or correspondence.
  • The action or resolution you are requesting.

Please do not send passwords, PINs, OTPs or unnecessary sensitive financial information with your complaint.

If supporting documents are required, we will advise you on an appropriate way to provide them.

4. Complaint Review Process

After receiving your complaint, we will:

  1. Review the information provided.
  2. Contact you if additional details are needed.
  3. Examine relevant records and communications.
  4. Assess the matter and identify any appropriate action.
  5. Communicate our response or the next steps to you.

We aim to acknowledge complaints within a reasonable period and resolve them as promptly as reasonably possible, subject to the complexity of the matter.

Where a specific response or resolution timeline is required by applicable law, we will follow that requirement.

5. Complaints About Lenders or Funding Providers

PlotViw Loans may introduce borrowers to banks, NBFCs, private funding companies, investors and other funding providers.

These parties may have their own complaint-handling procedures.

If your complaint concerns a third party’s loan approval, interest rate, processing fee, due diligence, disbursement, repayment terms, investment decision or other independent action, you should also contact that party directly through its official complaint channel.

PlotViw Loans can review matters relating to our own involvement, but we cannot guarantee or control the outcome of a complaint against an independent third party.

Where appropriate, users should verify whether the relevant provider is regulated or authorised and use the applicable official grievance or regulatory complaint process.

6. Privacy-Related Complaints

If you believe that your personal information has been handled incorrectly, shared without an appropriate basis or used in a way that concerns you, please contact us.

We will review the matter in accordance with our Privacy Policy and applicable law.

We may need to verify your identity before providing information or acting on a request concerning personal data.

7. Escalation of Unresolved Complaints

If you are dissatisfied with our response, you may contact us again and request a further review, explaining why you believe the matter remains unresolved.

You may also seek assistance from an appropriate consumer, legal, data-protection or regulatory authority, where applicable.

Nothing on this page limits any right or remedy available to you under applicable law.

8. Contact Details

For enquiries, complaints and requests relating to PlotViw Loans, please contact:

Website: https://loans.plotviw.com

Business Name: PlotViw Loans

Business Type: Funding intermediary

Email: plotviw@gmail.com

Phone/WhatsApp: 8329183287

Business Address: Harvalem, Sanquelim, Goa, India 403505

Complaint Subject Line: Please use “Complaint – PlotViw Loans” in the email subject when submitting a formal complaint by email.

9. Changes to This Page

We may update this page to reflect changes in our contact details, complaint-handling process, services or applicable law.

The latest version will be published on this page with the updated date.

10. Important Notice

PlotViw Loans acts as a funding intermediary and does not guarantee loan approval, funding availability, investment returns or business success.

We are committed to reviewing complaints concerning our own services fairly and handling them in accordance with applicable law.

By contacting us, please provide accurate information so that we can understand and review your concern.

Last Updated: 15 October 2026